Honeywell: Wanted to verify that thermostat was defective...
A Honeywell customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Honeywell customers when your case took place?
~Anonymous: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Honeywell, and if so, how?
GetHuman: And which of these common Honeywell customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Honeywell problems)
~Anonymous: "Technical support" was why I was trying to call.
~Anonymous's review of Honeywell customer service
GetHuman: So how would you sum up your experience for GetHuman's Honeywell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Wanted to verify that thermostat was defective. He was from India. Couldn't understand, and he knew NOTHING about it, telling me to push buttons that would have proved nothing. Wouldn't transfer me to real English-speaking person. What a disgrace, Honeywell. I'd have no business at all if I treated customers like this.
GetHuman: Let's quantify your experience contacting Honeywell. On a scale of 1 to 5, how easy is it go get help on a Honeywell problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Honeywell's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Honeywell customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Honeywell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Honeywell customer service problem that occurred on November 9th, 2017.