Honeywell: customer service seemed to just reading a scrip...
A Honeywell customer review by GetHuman user ~ellis from October 27th, 2017
Background on ~ellis's case
GetHuman: ~ellis - can you tell our other Honeywell customers when your case took place?
~ellis: Yup. It was evening, on October 21st.
GetHuman: Did you reach out to Honeywell, and if so, how?
GetHuman: And which of these common Honeywell customer issues best describes the reason you wanted to talk to them?
(Shows ~ellis a list of common Honeywell problems)
~ellis: "Where to buy" was why I was trying to call.
~ellis's review of Honeywell customer service
GetHuman: So how would you sum up your experience for GetHuman's Honeywell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ellis: customer service seemed to just reading a script, questions by me not understood, they keep repeating the same script, they seemed to not know anything, so I had to end the call.
GetHuman: Let's quantify your experience contacting Honeywell. On a scale of 1 to 5, how easy is it go get help on a Honeywell problem?
~ellis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ellis: I'd give them a four out of five on communication.
GetHuman: And what about Honeywell's ability to quickly and effectively address your problem?
~ellis: For that I would say one out of five.
GetHuman: And finally- any advice for other Honeywell customers?
~ellis: Call them early in the day or late. Don't forget any personal or account information you might need for Honeywell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ellis taken from his Honeywell customer service problem that occurred on October 21st, 2017.