Horizon BC/BS of New Jersey: My husband passed away in Dec. ****. Since the...
A Horizon BC/BS of New Jersey customer review by GetHuman user ~frustrated from November 5th, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Horizon BC/BS of New Jersey customers when your case took place?
~frustrated: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Horizon BC/BS of New Jersey, and if so, how?
GetHuman: And which of these common Horizon BC/BS of New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Horizon BC/BS of New Jersey problems)
~frustrated: "Renew coverage" was why I was trying to call.
~frustrated's review of Horizon BC/BS of New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizon BC/BS of New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: My husband passed away in Dec. ****. Since then I have my own insurance. Horizon keeps billing to my husband and denies payment. I have written, called, returned mail, each several times and they still refuse payment because of incorrect billing.
GetHuman: Let's quantify your experience contacting Horizon BC/BS of New Jersey. On a scale of 1 to 5, how easy is it go get help on a Horizon BC/BS of New Jersey problem?
~frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a five out of five on communication.
GetHuman: And what about Horizon BC/BS of New Jersey's ability to quickly and effectively address your problem?
~frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other Horizon BC/BS of New Jersey customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Horizon BC/BS of New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Horizon BC/BS of New Jersey customer service problem that occurred on October 31st, 2017.