Horizon BC/BS of New Jersey: Some representatives are English language chall...
A Horizon BC/BS of New Jersey customer review by GetHuman user ~BrianK from October 26th, 2017
Background on ~BrianK's case
GetHuman: ~BrianK - can you tell our other Horizon BC/BS of New Jersey customers when your case took place?
~BrianK: Sure. It was middle of the night, on October 18th.
GetHuman: Did you reach out to Horizon BC/BS of New Jersey, and if so, how?
GetHuman: And which of these common Horizon BC/BS of New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~BrianK a list of common Horizon BC/BS of New Jersey problems)
~BrianK: "Coverage question" was why I was trying to call.
~BrianK's review of Horizon BC/BS of New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizon BC/BS of New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BrianK: Some representatives are English language challanged. Just hang up* call again for someone who speaks English more clearly.
GetHuman: Let's quantify your experience contacting Horizon BC/BS of New Jersey. On a scale of 1 to 5, how easy is it go get help on a Horizon BC/BS of New Jersey problem?
~BrianK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BrianK: I'd give them a two out of five on communication.
GetHuman: And what about Horizon BC/BS of New Jersey's ability to quickly and effectively address your problem?
~BrianK: For that I would say three out of five.
GetHuman: And finally- any advice for other Horizon BC/BS of New Jersey customers?
~BrianK: Call them early in the day or late. Don't forget any personal or account information you might need for Horizon BC/BS of New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BrianK taken from his Horizon BC/BS of New Jersey customer service problem that occurred on October 18th, 2017.