Horizonhobby.com: As with the other review, I tried * times to ge...
A Horizonhobby.com customer review by GetHuman user GetHuman-334785 from November 20th, 2017
Background on GetHuman-334785's case
GetHuman: GetHuman-334785 - can you tell our other Horizonhobby.com customers when your case took place?
GetHuman-334785: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Horizonhobby.com, and if so, how?
GetHuman: And which of these common Horizonhobby.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-334785 a list of common Horizonhobby.com problems)
GetHuman-334785: "Change order" was why I was trying to call.
GetHuman-334785's review of Horizonhobby.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizonhobby.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-334785: As with the other review, I tried * times to get help. They never answered phone after hours on hold.
GetHuman: Let's quantify your experience contacting Horizonhobby.com. On a scale of 1 to 5, how easy is it go get help on a Horizonhobby.com problem?
GetHuman-334785: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-334785: I'd give them a one out of five on communication.
GetHuman: And what about Horizonhobby.com's ability to quickly and effectively address your problem?
GetHuman-334785: For that I would say two out of five.
GetHuman: And finally- any advice for other Horizonhobby.com customers?
GetHuman-334785: Call them early in the day or late. Don't forget any personal or account information you might need for Horizonhobby.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-334785 taken from his Horizonhobby.com customer service problem that occurred on November 13th, 2017.