Hot Topic: I waited ** minutes only for the call to drop...
A Hot Topic customer review by GetHuman user ~ViralTofu from November 25th, 2017
Background on ~ViralTofu's case
GetHuman: ~ViralTofu - can you tell our other Hot Topic customers when your case took place?
~ViralTofu: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Hot Topic, and if so, how?
GetHuman: And which of these common Hot Topic customer issues best describes the reason you wanted to talk to them?
(Shows ~ViralTofu a list of common Hot Topic problems)
~ViralTofu: "Complaint" was why I was trying to call.
~ViralTofu's review of Hot Topic customer service
GetHuman: So how would you sum up your experience for GetHuman's Hot Topic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ViralTofu: I waited ** minutes only for the call to drop. Then I waited another ** only to give up on them answering me. Still no response from email either. All I wanted to do was cancel a order.
GetHuman: Let's quantify your experience contacting Hot Topic. On a scale of 1 to 5, how easy is it go get help on a Hot Topic problem?
~ViralTofu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ViralTofu: I'd give them a three out of five on communication.
GetHuman: And what about Hot Topic's ability to quickly and effectively address your problem?
~ViralTofu: For that I would say one out of five.
GetHuman: And finally- any advice for other Hot Topic customers?
~ViralTofu: Call them early in the day or late. Don't forget any personal or account information you might need for Hot Topic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ViralTofu taken from his Hot Topic customer service problem that occurred on November 18th, 2017.