Hot Topic: Urg... I have mixed feelings about this. So the...
A Hot Topic customer review by GetHuman user GetHuman-402328 from November 25th, 2017
Background on GetHuman-402328's case
GetHuman: GetHuman-402328 - can you tell our other Hot Topic customers when your case took place?
GetHuman-402328: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Hot Topic, and if so, how?
GetHuman: And which of these common Hot Topic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402328 a list of common Hot Topic problems)
GetHuman-402328: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-402328's review of Hot Topic customer service
GetHuman: So how would you sum up your experience for GetHuman's Hot Topic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402328: Urg... I have mixed feelings about this. So the guy I just spoke to was really helpful and solved my issue in the best way, but there was this moment when the phone didn't work and I could hear him perfectly but he couldn't hear me. So he started talking in Spanish with his buddies and then yelling "F U!!!!" really loudly into the phone. Idk what his deal is and what's wrong with their phone but i didn't need to hear that first thing in the morning.
GetHuman: Let's quantify your experience contacting Hot Topic. On a scale of 1 to 5, how easy is it go get help on a Hot Topic problem?
GetHuman-402328: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402328: I'd give them a one out of five on communication.
GetHuman: And what about Hot Topic's ability to quickly and effectively address your problem?
GetHuman-402328: For that I would say one out of five.
GetHuman: And finally- any advice for other Hot Topic customers?
GetHuman-402328: Call them early in the day or late. Don't forget any personal or account information you might need for Hot Topic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402328 taken from his Hot Topic customer service problem that occurred on November 22nd, 2017.