Hotels.com: Totally screwed me out of my welcome rewards fr...
A Hotels.com customer review by GetHuman user ~enlightened redneck from November 17th, 2017
Background on ~enlightened redneck's case
GetHuman: ~enlightened redneck - can you tell our other Hotels.com customers when your case took place?
~enlightened redneck: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~enlightened redneck a list of common Hotels.com problems)
~enlightened redneck: "Recover Account" was why I was trying to call.
~enlightened redneck's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~enlightened redneck: Totally screwed me out of my welcome rewards free night by disallowing, without notice, * paid nights. Kept promising to fix, but never did. Kept pressuring me to book another night.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~enlightened redneck: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~enlightened redneck: I'd give them a two out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~enlightened redneck: For that I would say five out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~enlightened redneck: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~enlightened redneck taken from his Hotels.com customer service problem that occurred on November 14th, 2017.