I appreciated my Hotmail account for well over...
A Hotmail customer review by GetHuman user ~LC29115 from November 24th, 2017
Background on ~LC29115's case
GetHuman: ~LC29115 - can you tell our other Hotmail customers when your case took place?
~LC29115: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~LC29115 a list of common Hotmail problems)
~LC29115: "Change plan" was why I was trying to contact.
~LC29115's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LC29115: I appreciated my Hotmail account for well over six years. I think my account was tamper with. I was block from services due to Hotmail security alert against my account. I would like to get security clearance to get back on my Hotmail account. At this moment, I need less automation. I need to speak with an actual human being in customer service to explain my situation and to rightfully identify myself as the rightful person on my account so I can get your technical people to help me to easily get back on with Hotmail. The automation is limited and confusing to say the least.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~LC29115: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LC29115: I'd give them a one out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~LC29115: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~LC29115: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LC29115 taken from his Hotmail customer service problem that occurred on November 18th, 2017.