Hotmail: I have been unable to check my mail's for more...
A Hotmail customer review by GetHuman user ~Suresh Jalari from November 16th, 2017
Background on ~Suresh Jalari's case
GetHuman: ~Suresh Jalari - can you tell our other Hotmail customers when your case took place?
~Suresh Jalari: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~Suresh Jalari a list of common Hotmail problems)
~Suresh Jalari: "Cancel service" was why I was trying to contact.
~Suresh Jalari's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suresh Jalari: I have been unable to check my mail's for more than * weeks. I have been trying to contact hotmail customer support. They do not have a proper e-mail id where in we can send our complaints or queries. They do not have proper contact number. I have been using hotmail for more than ** years. I have all important mail's in it. At anycost i need this e-mail. why dont you understand customers needs. Is this the way you look after your customers. May be we are using free e-mail services not upgraded to paid e-mail service but this should not be the way you treat your customers.**Regards, *Suresh Jalari
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~Suresh Jalari: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suresh Jalari: I'd give them a three out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~Suresh Jalari: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~Suresh Jalari: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suresh Jalari taken from his Hotmail customer service problem that occurred on November 10th, 2017.