Hotmail: this was a total failure. I can't access my ac...

A Hotmail customer review by GetHuman user GetHuman-318512 from November 26th, 2017

Background on GetHuman-318512's case

GetHuman: GetHuman-318512 - can you tell our other Hotmail customers when your case took place?
GetHuman-318512: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman-318512: I used a help page I found on the GetHuman Hotmail customer service contact info page: Contact Hotmail Customer Service
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318512 a list of common Hotmail problems)
GetHuman-318512: "Setup service" was why I was trying to contact.

GetHuman-318512's review of Hotmail customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318512: this was a total failure. I can't access my account. I keep getting sent to a website to log in and fill out a verification form but they keep sending me a reply that I am not sending enough information. I don't have any additional information to supply. WTF
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
GetHuman-318512: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318512: I'd give them a three out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
GetHuman-318512: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotmail customers?
GetHuman-318512: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318512 taken from his Hotmail customer service problem that occurred on November 22nd, 2017.


1.38 of 5 stars | 203 reviews

GetHuman-318512's Hotmail Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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