Hotmail: I waited ** minutes this aft, then gave up. I...
A Hotmail customer review by GetHuman user GetHuman-341078 from November 26th, 2017
Background on GetHuman-341078's case
GetHuman: GetHuman-341078 - can you tell our other Hotmail customers when your case took place?
GetHuman-341078: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-341078 a list of common Hotmail problems)
GetHuman-341078: "Hacked Account" was why I was trying to contact.
GetHuman-341078's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-341078: I waited ** minutes this aft, then gave up. I waited ** minutes tonight and was simply given by a human being an email address, answers.microsoft.com which had a bewildering collection of addresses.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
GetHuman-341078: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-341078: I'd give them a three out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
GetHuman-341078: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotmail customers?
GetHuman-341078: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-341078 taken from his Hotmail customer service problem that occurred on November 23rd, 2017.