Hotmail: Putting a new security system in place MSN has...
A Hotmail customer review by GetHuman user ~EX customer from November 22nd, 2017
Background on ~EX customer's case
GetHuman: ~EX customer - can you tell our other Hotmail customers when your case took place?
~EX customer: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~EX customer a list of common Hotmail problems)
~EX customer: "Reset Password" was why I was trying to contact.
~EX customer's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EX customer: Putting a new security system in place MSN has locked me out of my Hotmail account.Talking to India was a waste of time ( like it is for ALL customer service issues!!! A. they barely n'know English.B. they have little knowledge of what they are talking about). Its frustrating and I am leaving MSN for someone that cares about its cutomers and not makes them jump thru hoops to access their own information!!!! and thanks for making me talk to Gunga Din and his expected incompetance. Another ****** American company!
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~EX customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EX customer: I'd give them a two out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~EX customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~EX customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EX customer taken from his Hotmail customer service problem that occurred on November 20th, 2017.