Hotmail: The person and I could not communicate very wel...
A Hotmail customer review by GetHuman user ~fire52god from November 14th, 2017
Background on ~fire52god's case
GetHuman: ~fire52god - can you tell our other Hotmail customers when your case took place?
~fire52god: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Hotmail, and if so, how?
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~fire52god a list of common Hotmail problems)
~fire52god: "Account Access" was why I was trying to contact.
~fire52god's review of Hotmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fire52god: The person and I could not communicate very well due to her extreme accent and asked several times speak to someone else. She refused to after ** or ** attemps to let me speak to someone else. Finally an hour later she got a supervisor and the same thing came out of it... I already had done the proper form online * other times and they still told me to do it again... the most frustrating experience I have been through. You need a plan B if the other tries have failed.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~fire52god: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fire52god: I'd give them a one out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~fire52god: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~fire52god: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fire52god taken from his Hotmail customer service problem that occurred on November 10th, 2017.