I have booked hotels for * years using Hotwire...
A Hotwire customer review by GetHuman user ~Unbelievably Horrible Service from November 25th, 2017
Background on ~Unbelievably Horrible Service's case
GetHuman: ~Unbelievably Horrible Service - can you tell our other Hotwire customers when your case took place?
~Unbelievably Horrible Service: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~Unbelievably Horrible Service a list of common Hotwire problems)
~Unbelievably Horrible Service: "Cancel a Booking" was why I was trying to call.
~Unbelievably Horrible Service's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unbelievably Horrible Service: I have booked hotels for * years using Hotwire. I recently booked a room & was put in a hotel where I once stayed & had my vehicle broken into. Obviously, I did not want to stay there again. I called them twice, hoping that under the circumstances they would let me book a room elsewhere. I even offered to fax them a copy of the report from the incident & they still wouldn't work with me at all. I understand that there are no cancellations or refunds, but I certainly feel that was a legitimate reason for an exception to the rule. I am extremely displeased with their service.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~Unbelievably Horrible Service: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unbelievably Horrible Service: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~Unbelievably Horrible Service: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~Unbelievably Horrible Service: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unbelievably Horrible Service taken from his Hotwire customer service problem that occurred on November 18th, 2017.