Hotwire: I sent a message to customer service and never...
A Hotwire customer review by GetHuman user GetHuman-353278 from November 11th, 2017
Background on GetHuman-353278's case
GetHuman: GetHuman-353278 - can you tell our other Hotwire customers when your case took place?
GetHuman-353278: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353278 a list of common Hotwire problems)
GetHuman-353278: "Refund a Charge" was why I was trying to call.
GetHuman-353278's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353278: I sent a message to customer service and never got a response. I booked a rental car for a funeral, when I went to pick it up, Alamo told me it was booked for a month from that day and I could not get a car. I had a * hour drive and had to rent a car from another company, yet hotwire will not contact me or answer the phone for a refund.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
GetHuman-353278: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353278: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
GetHuman-353278: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotwire customers?
GetHuman-353278: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353278 taken from his Hotwire customer service problem that occurred on November 9th, 2017.