Hotwire: It took ** hours to get a phone call from a sup...
A Hotwire customer review by GetHuman user ~lms from November 6th, 2017
Background on ~lms's case
GetHuman: ~lms - can you tell our other Hotwire customers when your case took place?
~lms: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~lms a list of common Hotwire problems)
~lms: "Refund a Charge" was why I was trying to call.
~lms's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lms: It took ** hours to get a phone call from a supervisor, who then had no background on my problem (airline had changed our flight, arriving in San Francisco rather than San Jose, but car rental was booked in San Jose.) Even a letter to the President came back "not deliverable." Just a HORRIBLE OPERATION, with absolutely no customer service. Put simply, DO NOT USE.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~lms: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lms: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~lms: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~lms: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lms taken from his Hotwire customer service problem that occurred on November 4th, 2017.