Hotwire: They got my money the motel never charged me bu...
A Hotwire customer review by GetHuman user ~deborah reyes from November 26th, 2017
Background on ~deborah reyes's case
GetHuman: ~deborah reyes - can you tell our other Hotwire customers when your case took place?
~deborah reyes: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~deborah reyes a list of common Hotwire problems)
~deborah reyes: "Cancel a Booking" was why I was trying to call.
~deborah reyes's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deborah reyes: They got my money the motel never charged me but hotwire have not gave me back my money they keep me on hold **min then hang up while waiting to talk to superviser big mistake useing hotwire
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~deborah reyes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deborah reyes: I'd give them a one out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~deborah reyes: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~deborah reyes: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deborah reyes taken from his Hotwire customer service problem that occurred on November 18th, 2017.