Houston Chronicle: Did not receive Sunday paper. Called and after...
A Houston Chronicle customer review by GetHuman user ~unhappy customer from November 7th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other Houston Chronicle customers when your case took place?
~unhappy customer: Yes I can. It was evening, on November 3rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Houston Chronicle problems)
~unhappy customer: "Complaint" was why I was trying to call.
~unhappy customer's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: Did not receive Sunday paper. Called and after being on hold for ** minutes, submitted request on their website. Never received paper. Called next day & rudely told to be patient. Asked for refund and was told no.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~unhappy customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Houston Chronicle customer service problem that occurred on November 3rd, 2017.