Houston Chronicle: I have been complaining about late delivery on...
A Houston Chronicle customer review by GetHuman user ~Saudidancer from November 18th, 2017
Background on ~Saudidancer's case
GetHuman: ~Saudidancer - can you tell our other Houston Chronicle customers when your case took place?
~Saudidancer: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Saudidancer a list of common Houston Chronicle problems)
~Saudidancer: "Complaint" was why I was trying to call.
~Saudidancer's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Saudidancer: I have been complaining about late delivery on my paper for at least * wks. I have been told that there is a new carrier & they would look into it. I was later told that they were escalating the problem. No change in the quality of service. I AM SERIOUSLY CONSIDERING CANCELING MY SUBSCRIPTION !!! I am old enough to remember the Post and the COMICAL NEEDS SOME COMPETITION .
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Saudidancer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Saudidancer: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Saudidancer: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Saudidancer: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Saudidancer taken from his Houston Chronicle customer service problem that occurred on November 9th, 2017.