Houston Chronicle: Never buy this paper by subscription. I bought...
A Houston Chronicle customer review by GetHuman user ~bethreed from November 25th, 2017
Background on ~bethreed's case
GetHuman: ~bethreed - can you tell our other Houston Chronicle customers when your case took place?
~bethreed: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~bethreed a list of common Houston Chronicle problems)
~bethreed: "Cancel or change subscription" was why I was trying to call.
~bethreed's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bethreed: Never buy this paper by subscription. I bought the special ($*.** a week for Sunday and Wednesday) and in two weeks received ONE Sunday paper (after noon) which ended up costing me about $** with the non refundable fee and two weeks charges.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~bethreed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bethreed: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~bethreed: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~bethreed: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bethreed taken from his Houston Chronicle customer service problem that occurred on November 19th, 2017.