Houston Chronicle: I signed up for a subscription at an Astro's g...
A Houston Chronicle customer review by GetHuman user ~MVR from November 24th, 2017
Background on ~MVR's case
GetHuman: ~MVR - can you tell our other Houston Chronicle customers when your case took place?
~MVR: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~MVR a list of common Houston Chronicle problems)
~MVR: "Billing issue" was why I was trying to call.
~MVR's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MVR: I signed up for a subscription at an Astro's game back in June ****. Delivery and digital copy. I never activated my online service. And I never received a paper newspaper delivered to my door. I called on July **,**** to cancel my subscription. I was not given a confirmation number but was assured my subscription was cancelled. I kept received emails from Houston Chronicle and decided to call them ********. I was told my subscription was never cancelled and I was still being billed. I spoke to Scott, he said he cancelled subscription but they did not assigned confirmation numbers. He also stated there were no notes on their system of my call made on ********. I requested an email confirmation cancellation of my subscription. I think these are tactics to keep taking our money!
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~MVR: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MVR: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~MVR: For that I would say one out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~MVR: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MVR taken from his Houston Chronicle customer service problem that occurred on November 16th, 2017.