Houston Chronicle: we have not received our paper several times an...
A Houston Chronicle customer review by GetHuman user GetHuman-145633 from November 13th, 2017
Background on GetHuman-145633's case
GetHuman: GetHuman-145633 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-145633: Yup. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-145633 a list of common Houston Chronicle problems)
GetHuman-145633: "Billing issue" was why I was trying to call.
GetHuman-145633's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-145633: we have not received our paper several times and the computer told me the same thing. today again we did not. the customer service person said we will receive today's and tomorrow's paper tomorrow? we'll see. but what is the point of receiving * papers on one day?
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-145633: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-145633: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-145633: For that I would say four out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-145633: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-145633 taken from his Houston Chronicle customer service problem that occurred on November 3rd, 2017.