HughesNet: Easier and faster than I feared... hard to unde...
A HughesNet customer review by GetHuman user ~Eric from November 19th, 2017
Background on ~Eric's case
GetHuman: ~Eric - can you tell our other HughesNet customers when your case took place?
~Eric: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric a list of common HughesNet problems)
~Eric: "Setup Payment Arrangement" was why I was trying to call.
~Eric's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric: Easier and faster than I feared... hard to understand the lady more so because of phone quality than her accent (not sure if she was American or not). She tried annoyingly hard to keep me as a customer, but I probably made it worse by lying about my reason for cancelling. She did finally agree to cancel for me, so I have a confirmation number and all the info I need, and hopefully I won't get charged any more than what she explained. Entire call lasted ** minutes.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Eric: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Eric: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Eric: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric taken from his HughesNet customer service problem that occurred on November 12th, 2017.