Hulu: I used the call back feature and they called ba...
A Hulu customer review by GetHuman user ~Hate TW Cable from November 25th, 2017
Background on ~Hate TW Cable's case
GetHuman: ~Hate TW Cable - can you tell our other Hulu customers when your case took place?
~Hate TW Cable: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate TW Cable a list of common Hulu problems)
~Hate TW Cable: "Cancel Account" was why I was trying to call.
~Hate TW Cable's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate TW Cable: I used the call back feature and they called back within ** seconds. And the customer service rep cancelled my subscription and refunded that latest charge. I wish other companies were this good!
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Hate TW Cable: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate TW Cable: I'd give them a two out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Hate TW Cable: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Hate TW Cable: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate TW Cable taken from his Hulu customer service problem that occurred on November 18th, 2017.