Hulu: The impression of your add is a * month free tr...
A Hulu customer review by GetHuman user ~Sherrie from November 23rd, 2017
Background on ~Sherrie's case
GetHuman: ~Sherrie - can you tell our other Hulu customers when your case took place?
~Sherrie: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Hulu, and if so, how?
GetHuman: And which of these common Hulu customer issues best describes the reason you wanted to talk to them?
(Shows ~Sherrie a list of common Hulu problems)
~Sherrie: "Upgrade/Downgrade Account" was why I was trying to call.
~Sherrie's review of Hulu customer service
GetHuman: So how would you sum up your experience for GetHuman's Hulu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sherrie: The impression of your add is a * month free trial it should be made more clear it is a week trial I was not satisfied with the service and cancelled but was charged for a week when realistically it was under * weeks including the * week trial that is not made clear on you add it was a * month free trial before.... I was told I would not get a refund of the *.** I was charged I feel ripped off...In my opinion it should be made more clear it is a * week trial
GetHuman: Let's quantify your experience contacting Hulu. On a scale of 1 to 5, how easy is it go get help on a Hulu problem?
~Sherrie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sherrie: I'd give them a three out of five on communication.
GetHuman: And what about Hulu's ability to quickly and effectively address your problem?
~Sherrie: For that I would say five out of five.
GetHuman: And finally- any advice for other Hulu customers?
~Sherrie: Call them early in the day or late. Don't forget any personal or account information you might need for Hulu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sherrie taken from his Hulu customer service problem that occurred on November 14th, 2017.