Humana Medicare Claims: Agent put me on hold to look up some documents...
A Humana Medicare Claims customer review by GetHuman user ~NDVR4TRX from November 26th, 2017
Background on ~NDVR4TRX's case
GetHuman: ~NDVR4TRX - can you tell our other Humana Medicare Claims customers when your case took place?
~NDVR4TRX: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Humana Medicare Claims, and if so, how?
GetHuman: And which of these common Humana Medicare Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~NDVR4TRX a list of common Humana Medicare Claims problems)
~NDVR4TRX: "Renew coverage" was why I was trying to call.
~NDVR4TRX's review of Humana Medicare Claims customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Medicare Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NDVR4TRX: Agent put me on hold to look up some documents. I gave up after ** minutes (*rd time that happened). Agents do no have answers and don't know where to find them. Customer service actually means avoiding customer questions.
GetHuman: Let's quantify your experience contacting Humana Medicare Claims. On a scale of 1 to 5, how easy is it go get help on a Humana Medicare Claims problem?
~NDVR4TRX: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NDVR4TRX: I'd give them a four out of five on communication.
GetHuman: And what about Humana Medicare Claims's ability to quickly and effectively address your problem?
~NDVR4TRX: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana Medicare Claims customers?
~NDVR4TRX: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Medicare Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NDVR4TRX taken from his Humana Medicare Claims customer service problem that occurred on November 24th, 2017.