Humana Medicare Claims: I have filed a Medicare sup. claim for emergenc...
A Humana Medicare Claims customer review by GetHuman user ~tanios67 from November 18th, 2017
Background on ~tanios67's case
GetHuman: ~tanios67 - can you tell our other Humana Medicare Claims customers when your case took place?
~tanios67: Yup. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Humana Medicare Claims, and if so, how?
GetHuman: And which of these common Humana Medicare Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~tanios67 a list of common Humana Medicare Claims problems)
~tanios67: "Make/Chase a claim" was why I was trying to call.
~tanios67's review of Humana Medicare Claims customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Medicare Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tanios67: I have filed a Medicare sup. claim for emergency medical expenses overseas on June *, ****. My claim details appeared on my online claims on ********, stating that the charges were under review, Today October **,**** (two and half months later), I see the same message "under review". I have contacted Humana twice, both times the representatives were unable to explain the delay and expressed frustrations with the claims personals' handling claims.
GetHuman: Let's quantify your experience contacting Humana Medicare Claims. On a scale of 1 to 5, how easy is it go get help on a Humana Medicare Claims problem?
~tanios67: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tanios67: I'd give them a one out of five on communication.
GetHuman: And what about Humana Medicare Claims's ability to quickly and effectively address your problem?
~tanios67: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana Medicare Claims customers?
~tanios67: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Medicare Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tanios67 taken from his Humana Medicare Claims customer service problem that occurred on November 11th, 2017.