Humana Prescription Drug Plan: nearly impossible to reach a human. after ** m...
A Humana Prescription Drug Plan customer review by GetHuman user ~Fredrica from November 21st, 2017
Background on ~Fredrica's case
GetHuman: ~Fredrica - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~Fredrica: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~Fredrica a list of common Humana Prescription Drug Plan problems)
~Fredrica: "Overcharge/Strange charge" was why I was trying to call.
~Fredrica's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fredrica: nearly impossible to reach a human. after ** minutes of trying different combinations, finally got through to SOMEONE who said they would connect me to the right dept. short story, was disconnected while on hold. had to start over and was disconnected again. one of my worst voice mail experiences. the preferred get human * does not get you to a human. they must have changed their options.
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~Fredrica: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fredrica: I'd give them a one out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~Fredrica: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~Fredrica: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fredrica taken from his Humana Prescription Drug Plan customer service problem that occurred on November 18th, 2017.