Humana: This is just terrible. Sorry I bought this. Nex...

A Humana customer review by GetHuman user ~It's always something from November 20th, 2017

Background on ~It's always something's case

GetHuman: ~It's always something - can you tell our other Humana customers when your case took place?
~It's always something: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Humana, and if so, how?
~It's always something: I used the 877-877-1051 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~It's always something a list of common Humana problems)
~It's always something: "Coverage Question" was why I was trying to call.

~It's always something's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~It's always something: This is just terrible. Sorry I bought this. Next year, back to old company. Reps. English was so bad I thought she was speaking Kryptonese.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~It's always something: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~It's always something: I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~It's always something: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana customers?
~It's always something: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~It's always something taken from his Humana customer service problem that occurred on November 16th, 2017.

Humana

2.50 of 5 stars | 93 reviews

~It's always something's Humana Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Humana, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Humana in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!