Humana: I have had M.S. for ** yrs. Been in a wheel cha...
A Humana customer review by GetHuman user ~Fight back! from October 30th, 2017
Background on ~Fight back!'s case
GetHuman: ~Fight back! - can you tell our other Humana customers when your case took place?
~Fight back!: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~Fight back! a list of common Humana problems)
~Fight back!: "Update Account Info" was why I was trying to call.
~Fight back!'s review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fight back!: I have had M.S. for ** yrs. Been in a wheel chair now for * yrs. The service is great except for when I recieved a letter form humana. A new med called Ampyra specifically for M.S. was denied. Their reasoning,,,,"Member must meet the following cryteria,,,Diaganosis of M.S.,,,,and member has had an initial timed walk test between * and ** seconds,or",,,Yes! "OR,,another objective measure of gate that provides evidence of significant walking impairment related to multiple sclerosis and the member is ambulatory and does not have a history of seizer disorder or moderate to severe renal imparment (CrC* less than **mL*min,) the coverage determanation was based on the Humana Pharmacy and Therapeudics Ampyra coverage policy". What a bunch of BS. Lets see,,,I am in a wheelchair,,I have M.S.,,My walking is deffinetly impared. I do not have a history of seizures or renal impairment. I was also told that many people with M.S. have been rejected for the Med thru Humana. I did ask to talk to the Pha
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~Fight back!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fight back!: I'd give them a four out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~Fight back!: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~Fight back!: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fight back! taken from his Humana customer service problem that occurred on October 25th, 2017.