Humana: VERY BAD C*S*a BIG company like this is custome...

A Humana customer review by GetHuman user GetHuman-401987 from November 27th, 2017

Background on GetHuman-401987's case

GetHuman: GetHuman-401987 - can you tell our other Humana customers when your case took place?
GetHuman-401987: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman-401987: I used the 800-281-6918 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401987 a list of common Humana problems)
GetHuman-401987: "Coverage question" was why I was trying to call.

GetHuman-401987's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401987: VERY BAD C*S*a BIG company like this is customer driven there for should be better than what was received
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
GetHuman-401987: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401987: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
GetHuman-401987: For that I would say three out of five.
GetHuman: And finally- any advice for other Humana customers?
GetHuman-401987: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401987 taken from his Humana customer service problem that occurred on November 21st, 2017.


2.50 of 5 stars | 93 reviews

GetHuman-401987's Humana Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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