Extremely poor and broken English. Humana's cus...
A Humana customer review by GetHuman user ~CUSTOMER HORRITS from November 20th, 2017
Background on ~CUSTOMER HORRITS's case
GetHuman: ~CUSTOMER HORRITS - can you tell our other Humana customers when your case took place?
~CUSTOMER HORRITS: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~CUSTOMER HORRITS a list of common Humana problems)
~CUSTOMER HORRITS: "Update account information" was why I was trying to call.
~CUSTOMER HORRITS's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CUSTOMER HORRITS: Extremely poor and broken English. Humana's customer service is unexceptable and we have an emergency in our home. We have PPO insurance and we were turned around at the doctors office because we were told we need prior approval to see the doctor. This appointment was made a month ago in advance. Customer Service could not be reached and my husband is standing there in excruciating pain . HUMANA IS HORRTIBLE
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~CUSTOMER HORRITS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CUSTOMER HORRITS: I'd give them a five out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~CUSTOMER HORRITS: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana customers?
~CUSTOMER HORRITS: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CUSTOMER HORRITS taken from his Humana customer service problem that occurred on November 11th, 2017.