Humana: Lost ID card, the website didn't have any info...

A Humana customer review by GetHuman user GetHuman-318444 from November 26th, 2017

Background on GetHuman-318444's case

GetHuman: GetHuman-318444 - can you tell our other Humana customers when your case took place?
GetHuman-318444: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman-318444: I used the 800-281-6918 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318444 a list of common Humana problems)
GetHuman-318444: "Renew coverage" was why I was trying to call.

GetHuman-318444's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318444: Lost ID card, the website didn't have any info how to find and print off info. Helped me by giving me the info I needed for a vitality check.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
GetHuman-318444: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318444: I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
GetHuman-318444: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
GetHuman-318444: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318444 taken from his Humana customer service problem that occurred on November 25th, 2017.

Humana

2.50 of 5 stars | 93 reviews

GetHuman-318444's Humana Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Humana, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Humana in any way.

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