after * months of trying to get Humana to pay a...
A Humana customer review by GetHuman user ~i'm stupid from November 26th, 2017
Background on ~i'm stupid's case
GetHuman: ~i'm stupid - can you tell our other Humana customers when your case took place?
~i'm stupid: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~i'm stupid a list of common Humana problems)
~i'm stupid: "Account Access" was why I was trying to call.
~i'm stupid's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~i'm stupid: after * months of trying to get Humana to pay a claim, and hours of getting the run around thru the humana maze of idiots. I find out my doctors office did not fill out the proper "clinical intake form" NO ONE at humana ever mentioned this, all they would say is your referral is not on file. The referral that was faxed in several time was wrong, but no one at Humana would take the time to call my doctors office and tell them. I have spent HOURS on the phone with every department imaginable, they just send you around in circles. these other departments will not even try to help or let you talk to their supervisors, No EXTRA EFFORT ON ANYONES PART. **-***-***-**** keep pressing * they finally figured it out. WOW I WILL NOT BE RENEWING WITH HUMANA IN ****. NO CUSTOMER SERVICE,JUST PASS THE BUCK,NO ONE CARES, SERVICE CENTER IN THE PHILIPPINES , WHAT A JOKE!!!!!!!
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~i'm stupid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~i'm stupid: I'd give them a one out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~i'm stupid: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~i'm stupid: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~i'm stupid taken from his Humana customer service problem that occurred on November 21st, 2017.