Hyatt Gold Passport: Absolutely no help! Person did not recognize t...
A Hyatt Gold Passport customer review by GetHuman user ~Disgusted from November 23rd, 2017
Background on ~Disgusted's case
GetHuman: ~Disgusted - can you tell our other Hyatt Gold Passport customers when your case took place?
~Disgusted: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Hyatt Gold Passport, and if so, how?
GetHuman: And which of these common Hyatt Gold Passport customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted a list of common Hyatt Gold Passport problems)
~Disgusted: "Overcharge/Strange charge" was why I was trying to call.
~Disgusted's review of Hyatt Gold Passport customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyatt Gold Passport customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted: Absolutely no help! Person did not recognize the phrase "Gold Passport" and when I asked for customer support for hyatt's loyalty program she provided a number for Hotels.com.
GetHuman: Let's quantify your experience contacting Hyatt Gold Passport. On a scale of 1 to 5, how easy is it go get help on a Hyatt Gold Passport problem?
~Disgusted: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted: I'd give them a one out of five on communication.
GetHuman: And what about Hyatt Gold Passport's ability to quickly and effectively address your problem?
~Disgusted: For that I would say four out of five.
GetHuman: And finally- any advice for other Hyatt Gold Passport customers?
~Disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Gold Passport to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted taken from his Hyatt Gold Passport customer service problem that occurred on November 14th, 2017.
Hyatt Gold Passport
1.00 of 5 stars | 7 reviews
~Disgusted's Hyatt Gold Passport Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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