Hyatt Gold Passport: Worst customer service that I've ever experienc...
A Hyatt Gold Passport customer review by GetHuman user GetHuman-310353 from November 19th, 2017
Background on GetHuman-310353's case
GetHuman: GetHuman-310353 - can you tell our other Hyatt Gold Passport customers when your case took place?
GetHuman-310353: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Hyatt Gold Passport, and if so, how?
GetHuman: And which of these common Hyatt Gold Passport customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310353 a list of common Hyatt Gold Passport problems)
GetHuman-310353: "Insurance claim" was why I was trying to call.
GetHuman-310353's review of Hyatt Gold Passport customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyatt Gold Passport customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310353: Worst customer service that I've ever experience. Trying to get my points back. I was transferred three times from my original call. Then asked to leave a message. No call back -- of course!!!
GetHuman: Let's quantify your experience contacting Hyatt Gold Passport. On a scale of 1 to 5, how easy is it go get help on a Hyatt Gold Passport problem?
GetHuman-310353: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310353: I'd give them a four out of five on communication.
GetHuman: And what about Hyatt Gold Passport's ability to quickly and effectively address your problem?
GetHuman-310353: For that I would say three out of five.
GetHuman: And finally- any advice for other Hyatt Gold Passport customers?
GetHuman-310353: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Gold Passport to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310353 taken from his Hyatt Gold Passport customer service problem that occurred on November 10th, 2017.
Hyatt Gold Passport
1.00 of 5 stars | 7 reviews
GetHuman-310353's Hyatt Gold Passport Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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