I-Pass Illinois: always being misdirected and confused about bil...
A I-Pass Illinois customer review by GetHuman user ~nickpapas from November 14th, 2017
Background on ~nickpapas's case
GetHuman: ~nickpapas - can you tell our other I-Pass Illinois customers when your case took place?
~nickpapas: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~nickpapas a list of common I-Pass Illinois problems)
~nickpapas: "Loyalty program" was why I was trying to call.
~nickpapas's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nickpapas: always being misdirected and confused about billing violations..there is something going on with this organization..
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
~nickpapas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nickpapas: I'd give them a five out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
~nickpapas: For that I would say four out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
~nickpapas: Call them early in the day or late. Don't forget any personal or account information you might need for I-Pass Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nickpapas taken from his I-Pass Illinois customer service problem that occurred on November 12th, 2017.