I-Pass Illinois: bad, bad, customer service after * (calling * t...
A I-Pass Illinois customer review by GetHuman user ~jknee08 from November 1st, 2017
Background on ~jknee08's case
GetHuman: ~jknee08 - can you tell our other I-Pass Illinois customers when your case took place?
~jknee08: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to I-Pass Illinois, and if so, how?
GetHuman: And which of these common I-Pass Illinois customer issues best describes the reason you wanted to talk to them?
(Shows ~jknee08 a list of common I-Pass Illinois problems)
~jknee08: "Missing item" was why I was trying to call.
~jknee08's review of I-Pass Illinois customer service
GetHuman: So how would you sum up your experience for GetHuman's I-Pass Illinois customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jknee08: bad, bad, customer service after * (calling * times) days have not been able to get a response to my question and have not been able to activated my new i pass .
GetHuman: Let's quantify your experience contacting I-Pass Illinois. On a scale of 1 to 5, how easy is it go get help on a I-Pass Illinois problem?
~jknee08: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jknee08: I'd give them a five out of five on communication.
GetHuman: And what about I-Pass Illinois's ability to quickly and effectively address your problem?
~jknee08: For that I would say five out of five.
GetHuman: And finally- any advice for other I-Pass Illinois customers?
~jknee08: Call them early in the day or late. Don't forget any personal or account information you might need for I-Pass Illinois to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jknee08 taken from his I-Pass Illinois customer service problem that occurred on October 31st, 2017.