IBM Cloud Video: I should not have to pay to be told how to chan...
A IBM Cloud Video customer review by GetHuman user ~Oasis Of Love TV from November 15th, 2017
Background on ~Oasis Of Love TV's case
GetHuman: ~Oasis Of Love TV - can you tell our other IBM Cloud Video customers when your case took place?
~Oasis Of Love TV: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to IBM Cloud Video, and if so, how?
GetHuman: And which of these common IBM Cloud Video customer issues best describes the reason you wanted to talk to them?
(Shows ~Oasis Of Love TV a list of common IBM Cloud Video problems)
~Oasis Of Love TV: "Setup service" was why I was trying to call.
~Oasis Of Love TV's review of IBM Cloud Video customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM Cloud Video customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Oasis Of Love TV: I should not have to pay to be told how to change the password. This is something that should be easily found.
GetHuman: Let's quantify your experience contacting IBM Cloud Video. On a scale of 1 to 5, how easy is it go get help on a IBM Cloud Video problem?
~Oasis Of Love TV: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Oasis Of Love TV: I'd give them a one out of five on communication.
GetHuman: And what about IBM Cloud Video's ability to quickly and effectively address your problem?
~Oasis Of Love TV: For that I would say one out of five.
GetHuman: And finally- any advice for other IBM Cloud Video customers?
~Oasis Of Love TV: Call them early in the day or late. Don't forget any personal or account information you might need for IBM Cloud Video to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Oasis Of Love TV taken from his IBM Cloud Video customer service problem that occurred on November 5th, 2017.