IBM Cloud Video: I want to talk to a person. In December, I tal...
A IBM Cloud Video customer review by GetHuman user ~Peter Jensen from November 15th, 2017
Background on ~Peter Jensen's case
GetHuman: ~Peter Jensen - can you tell our other IBM Cloud Video customers when your case took place?
~Peter Jensen: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to IBM Cloud Video, and if so, how?
GetHuman: And which of these common IBM Cloud Video customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter Jensen a list of common IBM Cloud Video problems)
~Peter Jensen: "Change plan" was why I was trying to call.
~Peter Jensen's review of IBM Cloud Video customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM Cloud Video customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter Jensen: I want to talk to a person. In December, I talked to David Goldberg. is it no longer possible to talk to him?
GetHuman: Let's quantify your experience contacting IBM Cloud Video. On a scale of 1 to 5, how easy is it go get help on a IBM Cloud Video problem?
~Peter Jensen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter Jensen: I'd give them a one out of five on communication.
GetHuman: And what about IBM Cloud Video's ability to quickly and effectively address your problem?
~Peter Jensen: For that I would say two out of five.
GetHuman: And finally- any advice for other IBM Cloud Video customers?
~Peter Jensen: Call them early in the day or late. Don't forget any personal or account information you might need for IBM Cloud Video to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter Jensen taken from his IBM Cloud Video customer service problem that occurred on November 10th, 2017.