IBM Cloud Video: Immediately place you on hold and then say*that...
A IBM Cloud Video customer review by GetHuman user GetHuman-296603 from November 11th, 2017
Background on GetHuman-296603's case
GetHuman: GetHuman-296603 - can you tell our other IBM Cloud Video customers when your case took place?
GetHuman-296603: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to IBM Cloud Video, and if so, how?
GetHuman: And which of these common IBM Cloud Video customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296603 a list of common IBM Cloud Video problems)
GetHuman-296603: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-296603's review of IBM Cloud Video customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM Cloud Video customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296603: Immediately place you on hold and then say*that the person you have to cancel with is out of office. This has happened * times, there is never someone available to cancel with
GetHuman: Let's quantify your experience contacting IBM Cloud Video. On a scale of 1 to 5, how easy is it go get help on a IBM Cloud Video problem?
GetHuman-296603: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296603: I'd give them a one out of five on communication.
GetHuman: And what about IBM Cloud Video's ability to quickly and effectively address your problem?
GetHuman-296603: For that I would say one out of five.
GetHuman: And finally- any advice for other IBM Cloud Video customers?
GetHuman-296603: Call them early in the day or late. Don't forget any personal or account information you might need for IBM Cloud Video to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296603 taken from his IBM Cloud Video customer service problem that occurred on November 7th, 2017.