IBM: Had a computer issue. Was talking to a guy in A...
A IBM customer review by GetHuman user ~tag1911 from November 22nd, 2017
Background on ~tag1911's case
GetHuman: ~tag1911 - can you tell our other IBM customers when your case took place?
~tag1911: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to IBM, and if so, how?
GetHuman: And which of these common IBM customer issues best describes the reason you wanted to talk to them?
(Shows ~tag1911 a list of common IBM problems)
~tag1911: "Repairs" was why I was trying to call.
~tag1911's review of IBM customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tag1911: Had a computer issue. Was talking to a guy in Atlanta withing * minutes of calling. Only note - this line will only service products that still have active warranty's.
GetHuman: Let's quantify your experience contacting IBM. On a scale of 1 to 5, how easy is it go get help on a IBM problem?
~tag1911: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tag1911: I'd give them a three out of five on communication.
GetHuman: And what about IBM's ability to quickly and effectively address your problem?
~tag1911: For that I would say four out of five.
GetHuman: And finally- any advice for other IBM customers?
~tag1911: Call them early in the day or late. Don't forget any personal or account information you might need for IBM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tag1911 taken from his IBM customer service problem that occurred on November 14th, 2017.