IBM: too many transfere and not understand except th...
A IBM customer review by GetHuman user GetHuman-83007 from November 25th, 2017
Background on GetHuman-83007's case
GetHuman: GetHuman-83007 - can you tell our other IBM customers when your case took place?
GetHuman-83007: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to IBM, and if so, how?
GetHuman: And which of these common IBM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-83007 a list of common IBM problems)
GetHuman-83007: "Returns" was why I was trying to call.
GetHuman-83007's review of IBM customer service
GetHuman: So how would you sum up your experience for GetHuman's IBM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-83007: too many transfere and not understand except the last person, I talk to and he was very helpful.Don't want to go this again
GetHuman: Let's quantify your experience contacting IBM. On a scale of 1 to 5, how easy is it go get help on a IBM problem?
GetHuman-83007: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-83007: I'd give them a five out of five on communication.
GetHuman: And what about IBM's ability to quickly and effectively address your problem?
GetHuman-83007: For that I would say five out of five.
GetHuman: And finally- any advice for other IBM customers?
GetHuman-83007: Call them early in the day or late. Don't forget any personal or account information you might need for IBM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-83007 taken from his IBM customer service problem that occurred on November 18th, 2017.