IHOP Restaurants: I had very bad experience at this restaurant. N...
A IHOP Restaurants customer review by GetHuman user ~Raj from November 26th, 2017
Background on ~Raj's case
GetHuman: ~Raj - can you tell our other IHOP Restaurants customers when your case took place?
~Raj: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~Raj a list of common IHOP Restaurants problems)
~Raj: "Complaint" was why I was trying to call.
~Raj's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Raj: I had very bad experience at this restaurant. Not that the food was not good but the management lost trust and integrity of running a truthful business. We ordered two items from the menu* a quesadilla and chicken ceaser salad. While eating quesadilla we noticed a unique taste. Thought it was burnt cheese but when we opened the tortilla there were bacon strips in it that is not the ingredient on the menu. We called the server and she took the plate inside to confirm with the chef. She came out and took the evening shift manager on the side to show her the plate. The manager came to us and asked if she could make another quesadilla. I asked so was there bacon in it? She said no. I asked her to bring the dish back if there is no bacon but she had already directed the server to trash the dish. I asked why would you trash it if there was no bacon. I asked her to please tell me the truth because we don't eat bacon. I told her that I understand mistakes happen but please don't lie and hide
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~Raj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Raj: I'd give them a five out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~Raj: For that I would say one out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~Raj: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Raj taken from his IHOP Restaurants customer service problem that occurred on November 20th, 2017.