IHOP Restaurants: I wanted to provide negative customer service a...
A IHOP Restaurants customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other IHOP Restaurants customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to IHOP Restaurants, and if so, how?
GetHuman: And which of these common IHOP Restaurants customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common IHOP Restaurants problems)
~Anonymous: "Delivery problem" was why I was trying to call.
~Anonymous's review of IHOP Restaurants customer service
GetHuman: So how would you sum up your experience for GetHuman's IHOP Restaurants customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I wanted to provide negative customer service and overall experience feedback on your Manchester, CT location. My family arrived (party of *) around **:**pm on **** for dinner and we were seated right away since the restaurant wasn't crowded (few couples sitting in booths). We told the person seating us we only needed a few minutes to look over the menu and they stated someone would be over. We looked over the menus then closed them after a few minutes. We never saw a waitress*server for nearly ** minutes. We sat there with no drinks or even seeing someone on the floor. I even stood at one point to find someone and the only person was busy cashing out a party. Eventually a waitress came to the booth next to us to gap syrup but never gave us a look or I could catch her in time. Just as she walked away, she saw someone come in that she knew and went to them and took their drink order right away. We got up extremely frustrated and told the person who was still cashing out the same party w
GetHuman: Let's quantify your experience contacting IHOP Restaurants. On a scale of 1 to 5, how easy is it go get help on a IHOP Restaurants problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about IHOP Restaurants's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other IHOP Restaurants customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for IHOP Restaurants to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his IHOP Restaurants customer service problem that occurred on November 24th, 2017.