IRS: Sent me links. did not answer any of my questio...

A IRS customer review by GetHuman user ~larry geppelt from November 27th, 2017

Background on ~larry geppelt's case

GetHuman: ~larry geppelt - can you tell our other IRS customers when your case took place?
~larry geppelt: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to IRS, and if so, how?
~larry geppelt: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
Shows ~larry geppelt a list of common IRS problems
~larry geppelt: "Account access" was why I was trying to call.

~larry geppelt's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larry geppelt: Sent me links. did not answer any of my questions. As a directory to IRS pages, excellent! As a question and answer, poor
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~larry geppelt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larry geppelt: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~larry geppelt: For that I would say two out of five.
GetHuman: And finally- any advice for other IRS customers?
~larry geppelt: Call them early in the day or late. Don't forget any personal or account information you might need for IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larry geppelt taken from his IRS customer service problem that occurred on November 20th, 2017.

IRS

2.27 of 5 stars | 1688 reviews
IRS ReviewsIRS's Phone NumberAll IRS contact infoGeneral IRS customer service info
~larry geppelt's IRS Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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