Iberia Airlines: My recent trip with iberia to santiago de chile...
A Iberia Airlines customer review by GetHuman user ~STEVE from November 7th, 2017
Background on ~STEVE 's case
GetHuman: ~STEVE - can you tell our other Iberia Airlines customers when your case took place?
~STEVE : Yup. It was evening, on November 5th.
GetHuman: Did you reach out to Iberia Airlines, and if so, how?
GetHuman: And which of these common Iberia Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~STEVE a list of common Iberia Airlines problems)
~STEVE : "Change flight" was why I was trying to call.
~STEVE 's review of Iberia Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Iberia Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STEVE : My recent trip with iberia to santiago de chile from madrid was horrendous. Despite the lengthy ** hour journey the staff on the flight were rude and unhelpful.Above all when I arrived at chile I was examined and interrogated by border control for more than an hour after mistakenly filling in a visa entry form which the iberia staff had distributed at the end of the flight with no explanation of its importance on arrival, a common occurrence with iberia according to customs in chile.
GetHuman: Let's quantify your experience contacting Iberia Airlines. On a scale of 1 to 5, how easy is it go get help on a Iberia Airlines problem?
~STEVE : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STEVE : I'd give them a one out of five on communication.
GetHuman: And what about Iberia Airlines's ability to quickly and effectively address your problem?
~STEVE : For that I would say three out of five.
GetHuman: And finally- any advice for other Iberia Airlines customers?
~STEVE : Call them early in the day or late. Don't forget any personal or account information you might need for Iberia Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STEVE taken from his Iberia Airlines customer service problem that occurred on November 5th, 2017.