Ideeli: Ideel have serious problem with their shipping...
A Ideeli customer review by GetHuman user ~Kitty from November 25th, 2017
Background on ~Kitty 's case
GetHuman: ~Kitty - can you tell our other Ideeli customers when your case took place?
~Kitty : Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Ideeli, and if so, how?
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~Kitty a list of common Ideeli problems)
~Kitty : "Warranty claim" was why I was trying to contact.
~Kitty 's review of Ideeli customer service
GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kitty : Ideel have serious problem with their shipping, billing and stock management. I did about * purchases. Three times went wrong - missing an item, wrong size, did not get refound (after * chats I got my refund) and adding more than ** pending charges on my paypal and delayed shippment. If you have a lot of free time on hand then go deal with Ideel otherwise DO NOT TRY.I chated with them * weeeks ago and still can not solve my problem. I did not get my shippment and can't cancel my order. There is a reason, they do not have people answer the call.
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~Kitty : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kitty : I'd give them a one out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~Kitty : For that I would say four out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~Kitty : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kitty taken from his Ideeli customer service problem that occurred on November 21st, 2017.