Ideeli: They no longer allow you to wait. They simply...

A Ideeli customer review by GetHuman user ~martinigal from November 26th, 2017

Background on ~martinigal's case

GetHuman: ~martinigal - can you tell our other Ideeli customers when your case took place?
~martinigal: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Ideeli, and if so, how?
~martinigal: I used a help page I found on the GetHuman Ideeli customer service contact info page: Contact Ideeli Customer Service
GetHuman: And which of these common Ideeli customer issues best describes the reason you wanted to talk to them?
(Shows ~martinigal a list of common Ideeli problems)
~martinigal: "Track order" was why I was trying to contact.

~martinigal's review of Ideeli customer service

GetHuman: So how would you sum up your experience for GetHuman's Ideeli customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martinigal: They no longer allow you to wait. They simply say that all of their customer service agents are busy and put you in to voice mail. They did a very sleezy e-mail promotion, everything is under $**, which is of course not true.
GetHuman: Let's quantify your experience contacting Ideeli. On a scale of 1 to 5, how easy is it go get help on a Ideeli problem?
~martinigal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martinigal: I'd give them a one out of five on communication.
GetHuman: And what about Ideeli's ability to quickly and effectively address your problem?
~martinigal: For that I would say two out of five.
GetHuman: And finally- any advice for other Ideeli customers?
~martinigal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ideeli to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martinigal taken from his Ideeli customer service problem that occurred on November 18th, 2017.

Ideeli

1.00 of 5 stars | 31 reviews

~martinigal's Ideeli Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ideeli, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ideeli in any way.

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